Returns & Refunds Policy

Last updated: April 15, 2026

We want you to love your TINI glassware. If something isn't right, here's how it works.

Return window

You have 30 days from the delivery date to request a return. Items must be unused, in original condition, and in their original packaging.

How to start a return

• Email [hello@tiniglass.com] with your order number and the reason for return

• We'll send you a prepaid return label (if eligible) and instructions

• Pack the item carefully in its original packaging

• Drop off with the carrier indicated on the label

Refunds

Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–7 business days. You'll get an email confirmation when the refund is processed.

Original shipping costs are non-refundable unless the return is due to an error on our end or damage in transit.

Damaged items

If your order arrived damaged, you don't need to return anything. Email [hello@tiniglass.com] within 7 days of delivery with photos and your order number. We'll send a free replacement or issue a full refund — your choice.

Non-returnable items

• Items marked Final Sale at checkout

• Gift cards

• Items returned more than 30 days after delivery

• Items that have been used, washed, or show signs of wear

Exchanges

We don't currently process direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order.

Questions?

Email [hello@tiniglass.com] — we're happy to help.